Shipping Policy

Shipping Information

UK: Orders exceeding £100 qualify for complimentary UK mainland delivery. Products displaying a FREE DELIVERY message will be shipped to UK Mainland addresses at no additional cost. Additional charges may apply to addresses like the Scottish Highlands, Northern Ireland, Isle of Wight, and Isle of Man (e.g., postal codes AB, DD, IV, KW, PA, PH). All items eligible for free delivery are dispatched via our next-day delivery service or by Royal Mail with recorded delivery.

Next Day Courier Service: For UK customers, orders are typically dispatched using our next-day delivery service if received before 14:00 pm, provided all items are in stock with us or our UK Manufacturer or Importer. This service operates on working days but isn't a guaranteed 'next-day delivery' service. Smaller items are shipped using Royal Mail Recorded delivery, taking 1-2 days to arrive.

International: We ship worldwide, and shipping quotes are available on product pages and in the basket. If automated shipping options don't list your country or provide a quote, contact us for a customized shipping quote.

Product Availability: Many products are stocked in our warehouse and usually dispatched within 1-2 working days. You'll receive an estimated delivery time via email once your order is processed. Items sent directly from the UK Importer or UK Manufacturer are dispatched within 1-2 working days if in stock.

Out-of-stock items with us, the UK manufacturer, or Importer take an average of 3-5 weeks to be manufactured or delivered. We'll inform you of the estimated time as soon as possible.

Orders with multiple items may be dispatched from different locations, resulting in multiple deliveries.

Delivery Addresses & Undeliverable Packages: All orders require a signature on receipt. Ensure someone is available at the delivery address. If sending goods to a location different from the billing address, select it from the delivery location menu on the basket page.

Most carriers attempt delivery three times. If no one accepts the delivery, the package will be returned. Royal Mail recorded delivery items also require a signature; if not received, the package will be returned to the local depot. If uncollected within 14 days, it returns to us.

For undeliverable packages, we issue a full refund for items (excluding delivery charges). If you still want the items, place another order with a different shipping address.